A few months shy of 5 years ago, I purchased a small Dyson vacuum. I was tired of lugging the Rainbow around and wanted something simpler. I had just inherited my Mom's cat, and the white fur was taking over!! Since then, I've used my Dyson DC18 nearly every single day. I use it so much it just stays plugged in and tucked into a corner. It has taken a beating and is showing quite a bit of wear. The kick stand hadn't worked right in a few years. A few weeks ago, it stopped switching from floor suction to wand. So. Frustrating.
Then I remembered.... 5 year warranty. I sent a quick email to Dyson and explained my issues with the vacuum. I promptly got a reply with a repair order number and the location of the nearest repair center. I brought it to Sears to be shipped out for repair on Monday. I half expected some sort of catch or for the warranty to be voided for some reason. By Saturday, it was back and as good as new. Dyson fixed my almost 5 year old vacuum - no questions asked - FOR FREE!