Monday, April 03, 2017

A WTF Loot Crate / Loot Wear Review

Clint celebrated his birthday last week on March 24.  Yay!  He likes wacky t-shirts, so I thought I would give Loot Crate's Loot Wear subscription a try.  I signed him up for a six month t-shirt subscription.  They would ship him one novelty tee a month.  It was not expensive, only $43, but my credit card was charged with in seconds.  The website and the email I received claimed that the first shirt would arrive before the end of the month.

You did it! You've successfully subscribed and we're thrilled to welcome you to the Looter community. Your first package should arrive between the 20th and the 28th if you ordered by the 19th. Otherwise your first package will arrive next month. (Don’t worry, you’ll get a tracking email. Just a note, if you have any other Loot Wear subscriptions, you might receive just one tracking email in the case that they get combined). Remember, this is a 6-month recurring subscription. That means after you receive your 6 packages, your subscription will automatically renew (unless you cancel or there’s a zombie apocalypse).

Sounds great.  Okay!!  I figured there was a 50/50 chance that the first shirt would show up before the 24th.  

It did not.

In fact,  here it is April 3, and we still have no shirt.  

I managed to get a tracking number out of Loot Crate's Customer Support and the shipping label was printed a while ago on 3/20.  Then nothing.  It hasn't actually shipped yet.  Hmmm.  I decided to check Loot Wear's Facebook page, and found comment after comment asking about the delay, asking for updates, asking for tracking, etc.  

So it wasn't just me.  They are having some problems fulfilling orders in a timely manner, but are being very vague about it.

I opened a ticket and contacted Customer Support again asking for a status update.  The response was:

Once we ship your shirt, you will receive a tracking email.

You don't say??  (That was my actual response.)   Next I got:

Unfortunately, the March shirts and underwears are delayed and we do not have a specific date of when they could be expected to be delivered.

So, basically what Loot Crate / Loot Wear is saying is that they have NO IDEA when March orders will ship.  Well my happy self replied and said to cancel the whole thing.  If I ordered a March subscription box, I expect to actually receive it in March.  After reading the Facebook comments, delays seem to be an ongoing issue.  Since the shipping label had been printed, they would not let me cancel March, but I was able to cancel the rest of it.  I also filed a dispute with my credit card company.  

I've been reading through the posts on their FB page and made a few comments.  I told them I was unhappy with not receiving what I paid for on time.  I seemed to be getting the runaround with out any direct answers.  I replied to a few others who had the same issue as I did.  

Yesterday I log on to find out I have been BLOCKED.  YES  Loot Crate and Loot Wear both have me BLOCKED from commenting on their Facebook page.  Instead of addressing the issues, I get blocked!!??  WTF.  Never mind I was a paying customer.  Never mind I just want the damn shirt I am owed from weeks ago.  What kind of customer service is that??  They block people for wanting an update on their order??  If that's how it's going to be....

Bye bye Loot Crate.  I shall buy no more from you.  

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